The Company continuously monitors market trends across its business units to formulate forward-looking product development strategies while establishing diverse customer communication channels. These channels include regular meetings, an official website, a customer service hotline, and an email system to ensure timely and effective information sharing. To address customer concerns regarding production, quality, delivery, and SER (Social and Environmental Responsibility), the Company implements the "137 System" for a prompt response.
To enhance customer relationship management, we require our sales department to schedule regular monthly or weekly meetings with customers. These meetings serve not only to review existing collaborations but also to present and promote our latest R&D achievements, ensuring advance integration of necessary resources for future project success.
137 System
Client Service
According to specific requirement categories, different specialized teams handle tasks through systematic division of responsibilities. Following the Company's structured management framework, we apply standardized operating procedures and methodologies to process customer requirements. We further classify and prioritize issues to coordinate cross-departmental collaboration, conduct systematic assessment and data-driven management, and maintain continuous improvement with progress tracking.
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Project Teams: Dedicated project teams are formed to handle specific customer feedback, ensuring effective issue resolution.
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Solution Development: Based on feedback, relevant departments propose improvements for product design and process optimization.
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Implementation and Monitoring: Upon solution confirmation, systematic implementation is conducted with ongoing progress tracking.
Client Satisfaction
management systems for customer feedback analysis. We also conduct client satisfaction surveys for our primary customer portfolio. Survey findings are submitted by relevant departments to
develop improvement plans. The sales department tracks implementation progress of these plans, monitoring completion within established timelines. These plans are reviewed by division management
and incorporated into responsible departments' annual operational plans to improve customer satisfaction. CEC completed the 2025 annual client satisfaction survey by the end of 2025, with the scope covering more than 80% of its overall operations.
Client Satisfaction Investigation Procedure
